Refund policy

Return, Replacement & Refund Policy

At Wonder Mart, we strive to balance premium customer service with sustainable business operations. This policy governs all orders placed within Pakistan.

1. The 30-Day Return Window (Change of Mind)

In compliance with international standards, you have 30 calendar days from the date of delivery to request a return.

  • Condition Requirement: To be eligible, the item must be unopened, unused, and in its original factory packaging with all seals intact.
  • Eligibility: Requests based on change of mind or ordering errors are only accepted if the product remains strictly unopened.
  • Shipping Cost: For "Change of Mind" returns, the buyer is responsible for all return shipping charges.

2. Damaged or Incorrect Items (24-Hour Strict Reporting)

If your product is damaged before packing or arrives defective, Wonder Mart will provide a replacement at no cost to you.

  • Reporting Limit: You must report the issue within 24 hours of delivery.
  • Evidence Required: You must provide an unedited unboxing video and clear photos showing the defect and the packaging.
  • Verification: Claims made after 24 hours or without video evidence will not be eligible for review.

3. Replacement & Refund Process

Replacement is our primary resolution method.

  • If a claim is verified, we will ship a replacement subject to stock availability.
  • Refunds are only issued if a replacement is unavailable. Approved refunds are processed within 7–10 working days to your original payment method or via Bank Transfer.
  • Non-Refundable: Original shipping charges, COD fees, and handling fees are non-refundable.

4. Strictly Non-Returnable Items

For hygiene and safety, the following cannot be returned once delivered:

  • Beauty, skincare, cosmetics, and personal care products.
  • Health, wellness, and intimate/innerwear items.
  • Electrical/Electronic items once the seal is broken.
  • Clearance, sale, or "Flash Sale" items.
  • Items showing signs of customer misuse or negligence.

5. Return Shipping & Restocking Fees

  • No Restocking Fees: We do not charge a fee to put items back into stock.
  • Shipping Responsibility:
    • Seller Pays: If the item was damaged before packing or is incorrect.
    • Buyer Pays: For change of mind, mishandling, or if a returned item fails inspection and must be sent back to the customer.

6. Order Cancellations & Failed Deliveries

  • Cancellations: Only possible before the order is dispatched.
  • Refused Delivery: If a customer refuses a COD order without a valid reason, Wonder Mart reserves the right to deduct shipping costs from future orders or restrict the account.

7. Disclaimer & Jurisdiction

  • Visuals: Product images are for illustration; minor variations in color or packaging due to lighting/manufacturing are not considered defects.
  • Legal: This policy is governed by the laws of the Islamic Republic of Pakistan. All disputes fall under Pakistani jurisdiction.

8. Customer Support

For assistance, contact our team within the required timeframes:

  • WhatsApp: +92 331 8044 080
  • Email: Teamwondermart@gmail.com
  • Response Time: 24–48 working hours.